SlickerQ

Privacy Policy

Last updated: 12 October 2026

SlickerQ ("SlickerQ", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal data when you use the SlickerQ mobile application and related services (together, the "Service").

SlickerQ operates in Ireland and the European Union and processes personal data in accordance with applicable data protection law, including the EU General Data Protection Regulation ("GDPR") and applicable Irish data protection and electronic communications legislation.

1. Who we are

The data controller responsible for your personal data is:

SlickerQTrading as: SlickerQRegistered address: Urard, Urlingford, TipperaryEmail: info@slickerq.com

If you have questions about this Privacy Policy or how we process your personal data, you can contact us using the details above.

2. What is SlickerQ?

SlickerQ is a marketplace and queue-management and ordering platform that allows users to:

  • discover businesses in the beauty and hospitality industries;
  • view information about participating businesses;
  • see queue or availability information where provided by a business;
  • join a queue remotely;
  • maintain a position in a queue through the SlickerQ Service;
  • receive notifications relating to their queue position or booking;
  • order products or services ahead of time where a participating business offers this functionality; and
  • make payments for applicable orders or services.

3. Personal data we collect

Depending on how you use SlickerQ, we may collect the following categories of personal data.

Account and identity information

This may include:

  • your name;
  • email address;
  • account details; and
  • information associated with your SlickerQ account.

Location information

If you enable location services, SlickerQ may collect location information from your device.

We may use location information to:

  • show businesses near you;
  • help you discover participating businesses;
  • provide location-based functionality;
  • improve the relevance of search results; and
  • support features of the SlickerQ Service that require your location.

You can control location permissions through your device settings. Some SlickerQ features may not work correctly if location access is disabled.

We will only use precise location information where it is necessary for the relevant feature and where permitted by applicable law.

Queue information

When you join a queue using SlickerQ, we may collect and process information such as:

  • the business you joined;
  • the time you joined;
  • your queue position;
  • estimated waiting information;
  • your status in the queue;
  • relevant notifications sent to you; and
  • information relating to your arrival, cancellation or completion of the queue process.

Order and payment information

If you make a purchase through SlickerQ, we may process information relating to:

  • the business you order from;
  • the items or services ordered;
  • order amount;
  • transaction date and time;
  • payment status;
  • refunds or cancellations; and
  • other information necessary to process and administer the transaction.

Payments may be processed using third-party payment providers, including Stripe, and payment methods such as Apple Pay and Google Pay.

SlickerQ does not intend to store your full payment card details where those details are processed directly by our payment providers. Payment providers may process payment information in accordance with their own privacy policies and terms.

Device and technical information

We may collect information about the device and technical environment used to access SlickerQ, such as:

  • device type;
  • operating system;
  • app version;
  • unique device or installation identifiers;
  • IP address;
  • crash and diagnostic information; and
  • information about how the Service is used.

Analytics information

We use analytics and related technologies, including Google Analytics, to understand how users interact with SlickerQ, identify problems, improve the Service and understand usage patterns.

Where consent is required for analytics or similar tracking technologies, we will obtain consent in accordance with applicable law.

4. How we use your personal data

We may use your personal data to:

  1. create and manage your SlickerQ account;
  2. provide the SlickerQ Service;
  3. allow you to discover participating businesses;
  4. allow you to join and manage queues;
  5. maintain and communicate your position in a queue;
  6. send notifications relating to your queue, orders, bookings or account;
  7. process and administer orders and payments;
  8. process refunds, cancellations and other transactions;
  9. provide location-based features;
  10. communicate with you about your account or use of SlickerQ;
  11. send service-related emails and notifications;
  12. send marketing communications where permitted by law and, where required, with your consent;
  13. analyse and improve the performance and functionality of SlickerQ;
  14. detect, prevent and investigate fraud, misuse, security incidents and other unlawful activity;
  15. maintain the security and integrity of our systems;
  16. comply with legal and regulatory obligations; and
  17. establish, exercise or defend legal claims.

5. Our legal bases for processing

Under the GDPR, we rely on one or more lawful bases depending on the processing activity.

Performance of a contract

We may process your personal data where this is necessary to provide SlickerQ to you or perform a contract with you.

For example, this may include:

  • creating your account;
  • managing your queue position;
  • processing your orders;
  • administering payments; and
  • providing services you have requested.

Legitimate interests

We may process personal data where this is necessary for our legitimate interests, provided that those interests are not overridden by your rights and freedoms. This may include:

  • maintaining and improving SlickerQ;
  • preventing fraud and misuse;
  • protecting our systems;
  • analysing service performance;
  • managing our business; and
  • communicating with users about the Service.

Legal obligations

We may process personal data where necessary to comply with a legal or regulatory obligation.

Consent

Where required by law, we will ask for your consent before processing personal data for particular purposes, such as certain marketing or analytics activities.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

6. Who we share personal data with

We may share personal data with service providers that help us operate SlickerQ.

These may include:

  • Firebase — for application infrastructure, authentication, notifications, analytics or related technical services;
  • Google Analytics — for analytics and understanding how the Service is used;
  • Stripe — for payment processing and related payment services;
  • Supabase — for database, authentication, storage or related infrastructure services;
  • Apple — where Apple Pay or Apple platform services are used;
  • Google — where Google Pay or Google platform services are used;
  • hosting, security, communications and technical service providers; and
  • professional advisers, regulators, law enforcement authorities or other parties where disclosure is required or permitted by law.

We may also share relevant information with participating businesses where this is necessary to provide the service you requested.

For example, where you join a queue at a participating business, that business may need information necessary to manage your place in the queue and provide the relevant service.

We do not permit third parties to use your personal data for purposes unrelated to the services they provide to SlickerQ unless otherwise permitted by law.

7. International transfers

Some of our service providers may process personal data outside the European Economic Area ("EEA").

Where personal data is transferred outside the EEA, we will take appropriate steps required by applicable data protection law to protect the information, which may include relying on an adequacy decision or appropriate contractual safeguards such as Standard Contractual Clauses.

8. How long we keep your information

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain business and financial records, resolve disputes, enforce our agreements and comply with legal obligations.

Different categories of information may be retained for different periods.

For example:

  • account information may be retained while your account remains active and for a reasonable period afterwards;
  • transaction and payment records may be retained for as long as required by applicable accounting, tax or legal requirements;
  • queue and order information may be retained for operational, customer-service and record-keeping purposes; and
  • analytics information may be retained according to the configuration and retention settings of the relevant analytics services.

[INSERT YOUR ACTUAL RETENTION PERIODS OR RETENTION CRITERIA BEFORE PUBLISHING.]

9. Marketing communications

Where permitted by law, SlickerQ may send you information about our services, features, offers or other relevant updates.

You can unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication.

You may also manage push notification permissions through your device settings.

Service and transactional notifications, such as information about a queue you have joined or an order you have placed, may still be sent where they are necessary to provide the Service.

10. Location permissions

SlickerQ uses device location functionality where you permit it.

You can enable or disable location permissions through your device settings.

If you disable location access, certain location-based features may not be available or may have reduced functionality.

We will not use location information for a purpose that is incompatible with the purpose for which it was collected.

11. Analytics and tracking technologies

SlickerQ may use analytics and similar technologies to understand how the Service is used.

Where applicable law requires consent before analytics or other non-essential tracking technologies are used, SlickerQ will request that consent before using those technologies.

You should be provided with clear information about the technologies used and their purposes, and where consent is required, you should be able to withdraw or change that consent.

12. Your data protection rights

Subject to applicable law, you may have the right to:

  • access your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of your personal data;
  • request restriction of processing;
  • object to certain processing;
  • receive certain personal data in a portable format;
  • withdraw consent where processing is based on consent; and
  • object to certain direct marketing.

You may exercise these rights by contacting us at:

info@slickerq.com

We may need to verify your identity before responding to certain requests.

We will generally respond to valid GDPR rights requests within the time period required by applicable law.

13. Complaints

If you have concerns about how we process your personal data, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Irish Data Protection Commission ("DPC") or another competent supervisory authority.

The Irish Data Protection Commission is:

Data Protection Commission21 Fitzwilliam Square SouthDublin 2D02 RD28Ireland

Website: www.dataprotection.ie

14. Children's privacy

SlickerQ is available to users generally. However, we do not knowingly collect personal data from children where doing so would be unlawful.

If a parent or guardian believes that a child has provided personal data to SlickerQ in circumstances where this was not appropriate, they should contact us at info@slickerq.com.

[YOU SHOULD CONFIRM YOUR MINIMUM AGE POLICY BEFORE PUBLISHING THIS SECTION.]

15. Security

We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no internet-based service can guarantee absolute security.

16. Third-party services

SlickerQ relies on third-party service providers to provide certain functionality.

Those providers may process personal data on our behalf or, depending on the service and circumstances, act as independent controllers.

Their processing may be subject to their own privacy policies and terms.

Relevant providers include Firebase, Google Analytics, Stripe, Supabase, Apple and Google.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to SlickerQ, our processing activities or applicable law.

When we make material changes, we will take reasonable steps to notify users where required.

The "Last updated" date at the beginning of this Privacy Policy indicates when it was most recently updated.

18. Contact us

For privacy questions, requests or concerns, contact:

SlickerQ

[FULL LEGAL BUSINESS NAME]info@slickerq.com[BUSINESS ADDRESS]