Terms & Conditions

1. About SlickerQ

SlickerQ provides a digital marketplace and queue-management and ordering platform.

SlickerQ allows users to:

• discover participating beauty and hospitality businesses;
• view information relating to participating businesses;
• view queue or availability information where provided;
• join eligible queues remotely;
• maintain their position in a queue through the App;
• receive notifications about queues and orders;
• place orders ahead of time where supported by a participating business; and
• make payments for applicable orders or services.

SlickerQ is a technology platform. Unless expressly stated otherwise, SlickerQ is not the business providing the underlying beauty, hospitality, food, beverage or other service to you.

2. Eligibility

You may use SlickerQ if you are legally capable of entering into a binding agreement under applicable law.

By using SlickerQ, you confirm that the information you provide is accurate and that you will use the Service in accordance with these Terms and applicable law.

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3. Your account

Certain SlickerQ features may require you to create an account.

You are responsible for:

• providing accurate information;
• keeping your account information up to date;
• maintaining the security of your account;
• keeping your login credentials confidential; and
• notifying us if you believe your account has been accessed without your permission.

You must not create an account using another person's identity or information without permission.

4. Using the queue functionality

SlickerQ may allow you to join a queue at a participating business remotely.

When you join a queue:

• SlickerQ records your place in the relevant queue;
• your position may change as other customers are served or as the participating business manages its queue;
• estimated waiting times may change;
• queue times displayed in the App are estimates unless expressly stated otherwise;
• you may be required to arrive at or check in with the participating business within a specified period; and
• the participating business may have its own rules concerning queues, arrival times, cancellations and service.

Joining a queue does not guarantee that you will receive a service at a particular time.

SlickerQ does not guarantee that an estimated waiting time will be accurate.

5. Holding your place

Where SlickerQ allows you to join a queue remotely, the App may hold your place in the queue according to the rules established by the relevant participating business.

You must follow any instructions provided through the App or by the participating business.

If you fail to arrive, check in or otherwise comply with applicable queue requirements, your position may be cancelled or released.

SlickerQ is not responsible for a user's failure to arrive on time or comply with a participating business's queue requirements.

6. Business information

SlickerQ may display information about participating businesses, including:

• business names;
• locations;
• opening hours;
• services;
• menus or products;
• queue information;
• estimated waiting times;
• prices; and
• availability.

Some information may be provided or controlled by participating businesses.

Although we seek to provide useful and accurate information, SlickerQ does not guarantee that all business information, opening hours, prices, availability or waiting-time estimates will always be accurate, complete or up to date.

7. Orders

Where a participating business allows orders through SlickerQ, you may be able to select products or services and submit an order through the App.

Once an order is submitted, the participating business may accept, reject or otherwise process the order in accordance with its own operating procedures.

An order may not be considered accepted until confirmation has been provided through the App or by the relevant business.

The participating business is responsible for fulfilling the underlying order.

8. Prices and payments

Prices displayed through SlickerQ may be provided by participating businesses.

Before completing a purchase, you should review the applicable price and order details.

Payments may be processed through third-party payment providers, including Stripe, and may support payment methods such as Apple Pay and Google Pay.

You authorise the applicable payment provider to process payments associated with your orders.

SlickerQ does not generally store full payment card details where those details are processed directly by our payment providers.

9. Refunds and cancellations

Refunds and cancellations may depend on the relevant order, service and participating business.

Where a participating business sets its own cancellation or refund policy, that policy may apply to your transaction.

Where SlickerQ processes or facilitates a refund, the refund may be returned using the original payment method, subject to applicable payment-provider procedures.

Nothing in these Terms excludes or limits any consumer rights that cannot lawfully be excluded or limited under Irish or EU law.

10. Participating businesses

SlickerQ provides technology that connects users with participating businesses.

Unless expressly stated otherwise, SlickerQ is not responsible for:

• the quality of goods or services provided by a participating business;
• the conduct of business staff;
• the accuracy of information supplied by a participating business;
• the preparation, quality or safety of food or beverages;
• the provision of beauty or hospitality services;
• a business's opening or closing;
• a business's decision to accept or reject an order or queue request; or
• changes made by a business to its services, prices, availability or queue arrangements.

Your transaction for the underlying goods or services may be with the participating business rather than SlickerQ.

11. Notifications

SlickerQ may send push notifications, emails or other communications relating to:

• your account;
• queue status;
• estimated waiting times;
• orders;
• payments;
• cancellations;
• service updates; and
• other functionality you use.

You can control certain notification permissions through your device settings. Disabling notifications may affect your ability to receive timely information about queues or orders.

12. Location services

Some SlickerQ features use your device's location.

You are responsible for providing location permission where required for a location-based feature.

Location-based information may not always be perfectly accurate, and SlickerQ does not guarantee that location information or proximity-based results will always be accurate.

13. Acceptable use

You must not use SlickerQ to:

• break the law;
• impersonate another person;
• create fraudulent accounts;
• interfere with the operation or security of the App;
• attempt to gain unauthorised access to our systems;
• manipulate queues unfairly or fraudulently;
• use automated systems to abuse the Service;
• submit false payment information;
• use the Service to facilitate fraudulent transactions;
• reverse engineer or attempt to extract source code from the App except where permitted by law;
• interfere with another user's use of the Service; or
• use SlickerQ for any purpose that is unlawful or prohibited by these Terms.

14. Intellectual property

SlickerQ and its underlying software, branding, design, graphics, functionality and content are owned by or licensed to SlickerQ and are protected by applicable intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and revocable right to use the App for your personal, non-commercial use.

You must not copy, modify, distribute, sell, lease, sublicense or commercially exploit the App or its content except where permitted by law or with our written permission.

15. Third-party services

SlickerQ uses third-party services to operate parts of the Service, including payment, analytics, database, infrastructure and notification providers.

Your use of third-party services may also be subject to those providers' terms and policies.

SlickerQ is not responsible for the independent operation, availability or policies of third-party services.

16. Availability of SlickerQ

We will use reasonable efforts to keep SlickerQ available and functioning.

However, we do not guarantee that the Service will always:

• be available;
• operate without interruption;
• be error-free;
• be secure from every possible threat; or
• be compatible with every device.

We may suspend, modify or discontinue part of the Service where reasonably necessary, including for maintenance, security, legal or operational reasons.

17. Account suspension and termination

We may suspend or terminate your access to SlickerQ where reasonably necessary, including if:

• you breach these Terms;
• you use SlickerQ fraudulently;
• you misuse the queue or ordering functionality;
• you compromise the security of the Service;
• we are required to do so by law; or
• continued access presents a security or operational risk.

You may stop using SlickerQ at any time.

Termination does not affect rights or obligations that arose before termination.

18. Disclaimer

SlickerQ provides a technology platform connecting users with participating businesses.

To the extent permitted by law, SlickerQ does not guarantee:

• the availability of any particular business;
• the accuracy of estimated waiting times;
• the availability of a particular product or service;
• that a business will accept a queue request or order;
• the quality of goods or services provided by participating businesses; or
• that your use of SlickerQ will result in a particular outcome or waiting time.

Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

19. Limitation of liability

To the maximum extent permitted by applicable law, SlickerQ will not be liable for indirect or consequential losses arising from your use of the Service.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited under applicable law, including liability arising from fraud or any other liability that cannot lawfully be restricted.

Nothing in these Terms affects your statutory rights as a consumer.

20. Consumer rights

If you are a consumer in Ireland or elsewhere in the EU, you may have statutory rights that apply to your purchase or use of certain goods and services.

Nothing in these Terms is intended to remove or restrict those rights.

Where a participating business is responsible for providing the underlying goods or services, your statutory rights relating to those goods or services may apply directly to your relationship with that business.

21. Privacy

Our collection and use of personal data is explained in the SlickerQ Privacy Policy.

By using SlickerQ, you acknowledge that your personal data will be processed as described in that Privacy Policy.

22. Changes to these Terms

We may update these Terms from time to time.

If we make material changes, we will take reasonable steps to notify users where appropriate.

Your continued use of SlickerQ after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by law.

23. Governing law

These Terms are governed by the laws of Ireland, subject to any mandatory consumer protection laws that apply to you.

Nothing in these Terms prevents a consumer from relying on mandatory rights or protections available in the country where they live.

24. Contact

If you have questions about these Terms, please contact:

SlickerQ

[FULL LEGAL BUSINESS NAME]info@slickerq.com[BUSINESS ADDRESS]